Sending To you

We are a family business, who take pride in providing the best service to our Lone Star Lovers, so we send our Day-j’s weekly via your selected courier.

Once posted, you will be sent a shipping email with your tracking number. Please check your junk if you haven't received it. We have every faith in the the courier, and your orders are in safe hands. 

Thank you for being a Lone Star Lover

Incorrect or faulty items

Several of our styles are hand loomed, as stated on the product pages. As a result of this, there may be slight variations in the patterns / colour. 

If anything isn’t quite right with your Day-j’s, please email us at howdy@lonestardaughters.com with your order number, and a brief description of the problem. We will do everything we can to sort it out. 

International Orders

We are based in the UK. If you live in a country where duty and VAT/Tax is payable on goods sent from the UK, please note that this is not included within the cost of the item. Customers are liable for their duty costs.

If you are an international customer (outside of the UK) please send us an email howdy@lonestardaughters.com prior to ordering and we can advise delivery dates + costs.

Returns

We understand that occasionally you will need to send something back to us. If you would like to return an item please email us at howdy@lonestardaughters.com with RETURN detailed in the subject.

This email must be sent within 14 days of delivery. 

Please ensure when sending back your item(s), that they are carefully packed into the original packaging with ALL complimentary packaging included, thank you.

Hair Donuts: Due to the hair donuts being a free gift included with every Day-j purchase, please return this with your item. If you would like to keep the Hair Donut, we will deduct £15 from the return.

International Returns:

Unfortunately, we do not accept international returns.

* Hair Donuts are gifted with full price orders only *

**We reserve the right to refuse return of any item that does not meet our conditions. Items that appear visibly worn or marked are not eligible for return.**

Posting the return

Customers are responsible for the cost of returning items back to us.

Orders may be returned using any postal method of your choice, provided that it is returned to us by the date quoted in our returns response email. Please send returns by a tracked service as we can not take responsibility for items damaged or lost in the return transit.

Please make sure you should keep your postage receipt with a tracking number until you have received your refund.

Please allow any refund time to show up in your account or on your card. We are such a small team, refunds are processed weekly. Shipping costs are non-refundable. 

Exchanges

If you wish to exchange your unworn item please email us at howdy@lonestardaughters.com

Unfortunately, we can't accommodate international exchanges.